Refund policy

At Urban Dock, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, please contact our support team within 48 hours of delivery with your order number and clear photos or an unboxing video for verification. Return requests must be submitted within 7 days of receiving the product, and items must be unused, in their original condition, and returned with all original packaging, tags, manuals, and accessories. Products that have been used, damaged due to improper handling, or marked as non-returnable are not eligible for returns or refunds unless they arrive defective.

Once your return request is approved, we will provide instructions for the return process. After the returned item is received and inspected, eligible refunds will be processed to the original payment method within 5-10 business days. For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after the required account details are provided. If the return is due to our error, such as sending the wrong, damaged, or defective product, we will bear the return shipping costs. We reserve the right to decline refund or return requests that do not meet the conditions outlined in this policy.